Ticwatch Express

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      Pre-order Policy:

      We are currently offering ** % discount on all preorder items. You will be informed the estimated delivery time of the preorder items at the time of purchase.

      Cancelling your Pre-order:

      For pre-order transactions, you can submit a cancel request via Email(Email support@mobvoi.com) before your order is shipped. You can do so by sending an email to support@mobvoi.com with the email address you used to place the order, your order number and time of purchase.

      We will issue a refund after we receive and review the cancel request and your money will go back the exact same way you paid your order.

      Once your order is shipped the order can not be cancelled, you will need to wait till you receive the product and submit a return request instead.

      Estimated delivery time:

      The estimated delivery time for pre-order items will be clearly stated at the time of purchase and you will get an email update when the preorder items are shipped.

      If you are purchasing pre-order items and regular items in one transaction, the items will not be shipped until all the items in the package can be fulfilled so most likely the order’s estimated delivery time will be the estimated delivery time of the pre-order item. To avoid this, please place 2 separate orders instead.

      Ticstore Return/Refund/Warranty/Repair service

      Return Policy:

      The en.ticstore.com provides 30-day return service.

      - If you would like to have a refund within 30 days from the day your watch was delivered, please submit a return request under the support section of the website.

      - When you file for a return request, please indicate your order number, email used to place your order, proof of purchase, product picture and where did you place your order, If you can’t upload proof pictures, feel free to email us support@mobvoi.com.

      - We DO NOT provide return service if we can’t verify your order. So if you buy your watch from others or get your watch as a gift, you may want to confirm the information listed above.

      - Once your return request is approved and we have received the returned product, your refund will be issued. We’ll send a prepaid shipping label to you and you can use that label to ship back everything by local post office. DHL/Fedex/UPS/TNT are not allowed to use because of the extra charge, we may reject the package if it is delivered using the above vendors.

      Take note that to qualify for a refund, devices must be in "as new" condition and, if possible, with the original packaging intact. You must send back everything you’ve got for a full refund.

      - Your money will go back the exact same way you paid your order. Otherwise, we’ll refund through PayPal. Bank accounts are not accepted.

      Replacement Policy:

      The ticstore.com provides 1-year-warranty service for products bought on the website.

      - If you experience quality problems with your watch and want to replace it with a new one within 1 year from the day your watch was delivered, please submit a warranty request at the support section of the website.

      - When you file for a warranty request, please indicate your order number, email used to place your order, the issue you have, proof of purchase and where did you place your order, If you can’t upload proof pictures, feel free to email us support@mobvoi.com.

      - We DO NOT provide Warranty service if we can’t verify your order. So if you buy your watch from others or get your - watch as a gift, you may want to confirm the information listed above. For detailed warranty information please check it https://en.ticstore.com/pages/limited-warranty.

      - Once your warranty request/replacement request is reviewed and approved and we have received the returned product, we will send you the new product.

      Repair Policy:

      If you accidentally broke or damage your watch, the way we do repair service is to offer special discounts for you to buy a new watch from our online shop: en.ticstore.com.

      We will send you the coupon code after we receive and inspect the product returned.

      You can apply the code on the Checkout page and you can get a new (same model) device with a special price. Shipping to your country is free but may have import charges/VATs. If you would like to change the model type, please contact support@mobvoi.com.

      What's in the box

      Ticwatch S&E, Ticwatch Express

      Powered by Android Wear, Google Assistant, Heart Rate Monitor, Built-in GPS

      Light Weight, IP67 Water Resistance, Preorder, Worry-free shipping, 30-day return, 1-year warranty

      • Built-in GPS
      • Light Weight
      • Music on the move
      • Heart Rate Monitor
      • IP67 Water Resistance
      • Powered by Android Wear
      • SHAZAM
      • Google Assistant
      • Google Fit
      • Messenger

      A smartwatch with everything you want.

      • Size:

        44mm diameter, 13.55mm thick.

      • Battery life:

        300mAh.

      • Charging:

        Magnetic connecting pin charging.

      • Sensors:

        Heart-rate monitor, Proximity sensor, Accelerometer, Gyroscope, e-Compass

      • Water and dust resistant (IP67)

      • Watch Straps:

        changable watch straps

      • OS:

        Android Wear 2.0.

      • Watch faces:

        Rich watch face selection, exclusively desgined for Ticwatch.

      • Design Award:

        2016 Good Design Award

      • Compatible with both IOS and Android phones

      Specification

      • Sensor

        Heart-rate monitor, Proximity sensor, Accelerometer, Gyroscope, e-Compass

      • Weight with Strap

        41.5g

      • Touch

        Capacitive Multi-touch

      • RAM/ROM

        512M/4G

      • Chipset

        MTK MT2601, 1.2GHz dual-core

      • GPS

        In the watch case

        Glonass+GPS+Beidou, Agps supported

      • Glass

        Anti-scratch glass

      • Compatibility

        iOS 8.0+/Android 4.3+

      • 3G

        No

      • NFC

        No

      • Strap Material

        Silicon

      • Display

        1.4 inch OLED display, 400x400, 287dpi

      • Weight with Package

        207g

      • Bluetooth

        Bluetooth v4.1/BLE

      • WiFi

        802.11 b/g/n

      • Mic/Speaker

        Yes/Yes

      • Battery life

        48hrs+ (depending on usage)

      • Others

        Vibrator, Fuel gauge

      • Strap Size

        20mmx115mm,20mmx75mm

      • Strap color

        White, Lime Green, Black

      • Watch cover material

        Top-graded Polycarbonate

      • Sleep Tracking

        support third-party apps

      Watch bezel for superior display

      No

      • Media
      • User
      • "Mobvoi’s latest Ticwatch smartwatches pack flagship features for a low price" - Digital Trends
      • "Both [...] give you pretty much everything you get from an Apple Watch for around a third of the price." - Cult of Mac
      • "Ticwatch S & E are affordable but stylish Android Wear devices" - Android Police
      • "Ticwatch integrates with popular fitness tracking apps and lets you take music on the go—without having to bring your phone along." - Forbes
      • "The all new Ticwatch S and Ticwatch E are built on user feedback, and [...] they might be the best Android Wear-powered smartwatches out there right now" - Android Authority

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      • Question:What is the return/warranty policy?
        Check warranty information here: https://en.mobvoi.com/pages/limited-warranty
      • Question:How to cancel your preorder?
        When you have placed an order for a preorder item, you can cancel order as long as the preorder item is not fulfilled. Just register and login with the same email you placed order with and go to order management section to cancel.
      • Question:How can I change my watch face?
        There are multiple watch faces available in the watch memory that you can change either from the watch menu itself or downloading those on google play.
      • Question:Will the battery be interchangeable?
        The battery can't be replaced by end users because of the waterproof construction
      • Question:How long is the warranty?
        Watches will come with a limited one-year warranty. You can see the details here: https://en.ticstore.com/pages/limited-warranty
      • Question:Does S&E use a wireless Charger?
        No - It charges with a cord that plugs into the back of the device.
      • Question:Is the Ticwatch S & E waterproof?
        Yes, they have an IP67 rating, which means that it is splash proof. It is not recommended for swimming
      • Question:Can the watch pair to multiple devices?
        A watch can only be paired to one phone at a time. However, you can pair multiple watches to a single Android phone.
      • Question:Can i replace Ticwatch E bands with Ticwatch 2 bands?
        Yes, you can replace them.
      • Question:What is the major difference between S & E?

        The technical difference between S and E is the location of the GPS: Ticwatch S has the GPS built into the watch band for better tracking, Ticwatch E has traditional replaceable straps and GPS built into the watch body. The design difference between S and E : The Ticwatch S is 45mm in diameter and 13mm thick while weighing in at 45.5g. It also has a fixed, “breathable” watch band designed for workouts which minimizes sweating under the band. Ticwatch E is 44mm in diameter and 13.55mm thick while weighing in at 41.5g.The strap material: Ticwatch S : TPU Ticwatch E: Silicon

      • Question:What languages does the watch support?

         

        The Ticwacth S&E supports many different languages such as English, Spanish, French, Italian, Japanese, German etc. The watch languages will change according to your phone's language settings. 

      • Question:Does Ticwatch S & E work with both iOS and Android?
        Yes. Ticwatch S & E are compatible with both smartphones running on iOS 8.0+ and Android 4.3+ OS.
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